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Werkstudent (m/f/d) AI & Automation – Customer Experience

Berlin
Part-time
Intern / Student

Details about the job offer

Explore AI. Automate processes. Shape the future of Customer Experience.

Are you passionate about artificial intelligence, curious about emerging technologies, and eager to put your academic knowledge into practice?
Then join our team as a Working Student AI & Automation – Customer Experience (m/f/d)!
At IFA, you will help us make customer service smarter, faster, and more efficient for visitors and exhibitors through AI and intelligent automation.
Working closely with our team, you will develop and test AI-powered solutions, improve digital workflows, and gain hands-on experience with modern technologies.
What makes this role special: You won't be working in traditional customer support. Instead, you'll help shape what customer service looks like in the future.

Your mission

  • AI & Process Optimization: Support the analysis of existing customer service processes and identify opportunities to improve them through AI and automation.
  • AI Agents & Chatbots: Assist in developing, setting up, and testing AI-powered solutions for common customer inquiries, such as ticketing, invoices, and exhibitor portal access.
  • Workflow Automation: Help automate repetitive tasks, including inquiry categorization, automated routing, and AI-generated response suggestions.
  • Systems & Integrations: Support the integration of AI solutions with our existing digital tools and platforms, including ticketing systems, CRM, and the exhibitor portal.
  • Knowledge Base & AI Content: Help build and maintain our knowledge base, structure content, and prepare reliable information for AI applications.
  • Testing & Optimization: Test new features, analyze results, and contribute ideas to continuously improve our digital services.
  • AI Trends & Innovation: Explore emerging AI tools and technologies, experiment with new applications, and help evaluate their potential for practical use.
  • Documentation & Team Support: Document your work and support the team in adopting and using new digital solutions.

Your profile

You are currently enrolled at a university, interested in AI, digital technologies, and automation, and excited to contribute your ideas in an innovative environment.
You don't need to be an AI expert. What matters most to us is your curiosity, motivation, and willingness to learn.


Ideally, you bring the following:

  • You are studying Computer Science, Business Informatics, Data Science, Digital Business, or a related field.
  • You are interested in generative AI, ChatGPT, Large Language Models (LLMs), and AI agents, and ideally have already experimented with some of these technologies.
  • Initial experience with Python, JavaScript, APIs, or automation tools is a plus, but not required.
  • You enjoy understanding digital processes, solving technical challenges, and experimenting with new tools.
  • You are interested in how technology can improve customer service and the overall customer experience.
  • You have a structured, reliable, and independent approach to work and enjoy contributing your own ideas.
  • You have very good German and good English communication skills.

Why us?

Turn AI theory into real-world experience.

At IFA, you'll discover how artificial intelligence and automation are applied in an international business environment — and have the opportunity to contribute to real projects.
You'll experiment with modern AI tools, share your ideas, and work alongside our team to develop solutions that improve the experience of visitors and exhibitors at one of the world's leading technology trade shows.
Along the way, you'll gain valuable insights into digital business processes, explore new technologies, and continuously develop your technical and professional skills.

We offer

  • Exciting AI and automation projects with real-world applications and tangible results
  • Hands-on experience with modern AI tools, chatbots, and workflow automation platforms
  • Opportunities to take ownership of smaller projects and contribute your own ideas
  • Personal guidance, professional exchange, and close collaboration with the team lead
  • The chance to apply your academic knowledge and gain valuable practical experience
  • Behind-the-scenes insights into one of the world's leading technology trade shows
  • Flexible working hours of up to 20 hours per week during the semester, with the possibility of additional hours during semester breaks upon agreement
  • A modern office in the heart of Berlin
  • Access to attractive corporate benefits

About us

IFA Berlin is the world’s largest event for Home & Consumer Tech.

It is the global meeting point for innovators, thought leaders, industry professionals, and consumers who come together to spark new ideas and actively shape the future of technology.

As an international platform, IFA connects leading brands, retail partners, and media from around the world — creating the space where innovation becomes visible and markets are made.